Terms & Conditions

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TERMS

By accessing our website www.topolansky.co.za / www.topol.co.za you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing our website. The materials contained in our website are protected by applicable intellectual property laws.

PAYMENT 

We accept credit / debit card payments (Visa & Mastercard) We also accept eft payments. Eft payments has to be cleared in our bank account before the goods will be available for collection or released for delivery. To the exception on eft payments, goods will only be released immediately if the proof of payment has been received directly from the clients bank. We unfortunately do not accept cheques.

COLLECTIONS

The customer or person collecting the product must produce the original invoice in order for Topolansky to release the product. The person producing the original invoice shall be deemed to be the duly authorized person of the customer. Unless indicated to the contrary on the collection note it is deemed that the product has been collected and received in good condition and, where appropriate in accordance with the customer’s specifications.

Topolansky will not in any way be liable for damage that may occur after the products have been handed to the customer or person collecting on behalf of the customer or during the loading and conveyance thereof. It’s the customer’s responsibility to ensure that a suitable collection vehicle is utilized in order to accommodate the size of the product in an upright position and that it is loaded and secure to prevent damage.

The customer is also responsible for supplying the necessary consumables e.g. rope and blankets to stabilize the product during transportation.

STORAGE FACILITIES

Topolansky does not offer storage facilities. In event of a purchase not being collected or delivered within 10 days after the customer has been notified that it is available for collection or delivery a storage fee of greater then R150 per day or 2.75% of the order value incl VAT will be charged to the customer’s account. This storage fee must be settled in full prior to the delivery / collection and release of the product. Topolansky will not be held responsible for loss or damage to your furniture while in our care after the completion date and you have been notified of required collection or delivery and unable to receive the goods.

Exceptions to above:

• If the client has made prior arrangement or on point of sale for us to keep the goods purchased once ready and supplied us with a date until we must keep the goods. This exception is limited to 6 month and storage will be implemented as per above terms thereafter. The storage date must be written on the original invoice.  

DELIVERIES

The customer will be charged for the cost of delivery as an added value service that is payable in full prior to the delivery and are charged per delivery. Topolansky will contact the customer to arrange delivery on any week day and deliveries will commence between 10h00 and 15h00. No deliveries will be made during weekends or on public holidays. Reasonable endeavors will be made to deliver the product on the arranged time and date.

Circumstances that are unforeseen or beyond Topolansky control may result in changes to the agreed delivery date and time of which the customer will be telephonically informed and alternative arrangements will be made.

The customer is required to inspect products on delivery before it enters there premises.

The customer or the person taking delivery on behalf of the customer will be required to sign a Delivery Note as proof of delivery. Unless indicated to the contrary on the Delivery Note, it is deemed that the product has been delivered and received in good condition and, where appropriate, in accordance with the customer’s specifications.

Topolansky deliveries are charged from Topolansky dispatch point to the customers garage, in the event of no garage, goods are delivered to the entry landing of their premises.

The customer must ensure that the place of delivery is accessible; that the product delivered can fit into lifts, staircases or through doors and that all the relevant areas have been cleared prior to delivery in order for the goods to be placed in the designated selected area of the customer. This includes the removal of breakable objects.  We are not responsible for any form of breakage or damage. Our delivery team will not attempt delivery where damages may occur, neither will they remove doors or windows, disconnecting and removing or reconnect electrical equipment. It is the customers responsibility to notify the point of sale person in any such case as Topolansky will not be responsible for any such dealings. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer will arrange this at his/her own cost. The customer accepts the risk of all damages that may result due to non-compliance by customer. In the event of non-compliance of the customer, the goods will be left in the garage or entry landing of the building. The customer will be charged for additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery/collection. We do not offer storage facilities and therefore reserve the right to charge you for storage costs, if you are unable to accept your delivery (See Storage).

As an environmentally conscious company, we at Topolansky make every effort to recycle our waste. Our delivery team will remove and retain all protective packaging used during transportation of goods to your home. Please indicate to the delivery team if you choose to dispose of the packaging yourselves. Our team will only remove the packaging once the delivery note has been signed deeming that the goods were thoroughly inspected and the customer are satisfied that the delivered goods are in good order. Please refer to our Exchange and Return section if the customer or appointed person is not 100% happy with the delivered products as in that case the original packaging must be retained by the customer and the sales person must be contacted for further instructions. If delivered by Topolansky, the goods must be sent back, if delivered by a third party, the goods must stay in original packing for the next available collection.

NOTES TO ENSURE A PROBLEM FREE DELIVERY

• Check the dimensions of the space in which the product will be placed. Allow for skirting boards especially in recesses, door or window frames, and headroom under any unusual spaces such as sloping roofs. Ask your sales consultant for sizes.

• Measure any staircase, doorways and corridors the product will have to pass through, including space for maneuvering and turning.

• Some of our delivery vehicles are large. Please ensure that our delivery vehicles are given safe and ample space and access to offload (especially in complexes and residential estates). Please let us know when placing your order if there are any access restrictions or special requirements, which must be considered to ensure a successful delivery. For further information regarding our deliveries and requirements, please contact your sales consultants who will be able to assist you.

EXCHANGES AND RETURNS

Topolansky will exchange any damaged or flawed products returned in there original packaging in a unused condition within 2 days of purchase or delivery together with the proof of purchase. Product exchanges requiring delivery collection will be transported from the original delivery address within South Africa.

It is acknowledged that exchanges are subject to product availability at the time of the request for exchange. Topolansky will check the condition of products presented for exchange or returned as in accordance with Delivery and Collection paragraphs (whichever is applicable) products are deemed to have been supplied in good condition as checked by the customer at the time of purchase, delivery or collection.

Topolansky is unable to exchange goods where product characteristics and/or imperfections were pointed out prior to purchase. Handling fees may be applicable on exchanges/returns.

No special or custom orders will be subject to exchange/return/refund. Physically altered or partially disassembled product may not be returned. Should the customer change their mind about a purchase but the product is unflawed or undamaged, Topolansky is not obliged to accept the return. Products purchased during any sale will be subject to the terms and the conditions of the sale. Discounted items cannot be exchange nor returned for a refund or store credit.

DEFECTIVE PRODUCTS

In the unlikely event of a defective product, please contact the store where you purchased it within 24 hours of receiving the product. Please discontinue the use of this product if you have identified a problem, phone the store where the order was placed for necessary further steps. Defective products are replaced at the discretion of the company. Furniture that is refused because it does not fit through an entryway will be refunded in merchandise or a store credit will be given. No refunds are given. Nothing in these terms and conditions affects your statutory rights in the unlikely event that the goods do not meet a standard required by law.

RETURNS PROCEDURES

The customer should present the original invoice as proof of purchase for all exchanges and returns. We regret no exchanges, returns or refunds without the original invoice.

• PRODUCTS THAT WAS DELIVERED: The customer should check products being delivered immediately (refer to Delivery paragraph) and note any defects on the proof of delivery note that gets signed to document while the Topolansky Delivery Team is on site. Such items should be returned to Topolansky on the truck and the store must be notified within 24 hours in writing.
• PRODUCTS PURCHASED IN STORE/ COLLECTED: Products should be returned to Topolansky at the customer’s expense within 2 days of purchase/collection. Topolansky to check condition of products being returned as explained in the Exchanges and Returns paragraph.
• PRODUCTS THAT WAS DELIVERED BY A THIRD PARTY: The customer should check products being delivered immediately (refer to Delivery paragraph) and note any defects on the proof of delivery note that gets signed to document while the Third Party Delivery Team is still on site. The store must be notified immediately so that collection arrangement can be made. Client must take a picture and mail it to the sales person they dealt with. Item must be left (or wrapped if opened) with the original packaging.

• Any defects noted after delivery should be photographed and reported to the Topolansky sales staff the customer dealt with at the time of making the purchase.

CANCELLATIONS, RETURNS & REFUNDS

We reserve the right to cancel an order. When returning a product you must provide proof of purchase. The product must be unused, and in the condition and packaging you received it in. The product may be exchanged for other items or a store credit will be given as no refunds are given.

If you wish for us to collect the product, contact the store where you placed your order or made the purchase. We reserve the right to charge you for this service, as this contributes towards the cost of administration and collection. Upholstered products or made to

order products cannot be returned after you have received them unless defective.

REFUNDS

In the unlikely event that a product does not comply with the purpose it was intended to be used and is therefore fundamentally flawed and an exchange or repair is not possible, a refund may be requested (within 48 hours).

REFUNDS PROCEDURES: 

Once the product has been received and checked by Topolansky;

• the customers banking details will be verified in order to issue a refund if paid via EFT. 
• The refund will be processed by Head Office upon receipt of the credit note pertaining to the refund and will be paid into the verified bank account. All refunds are paid on either the 15th of the month or at the end of the month, subject to Head Office processing cut-offs. Allow 2-4 business days for the refund to reflect.
• If paid via credit or debit card, the customer must present the same card for refund within 72 hours,thereafter a 25% handling fee may apply / or a full credit may be supplied valid for 6 months of date of credit.
• Original invoice and credit note must be kept by the customer for when they would like to redeem a credit note for something else.